Privacy Policy
Last Updated: 22 August 2026
At Nabrix, we respect your privacy and the privacy of your children and are committed to handling personal data responsibly and transparently.
This Privacy Policy explains how we collect, use, protect and share personal data when you use the Nabrix website, platform, resources, questionnaires, bookings, workshops and related services.
Nabrix is operated by NeuroBrix in the United Arab Emirates and is referred to in this Policy as “Nabrix,” “we,” “us,” or “our.”
1. Scope of this Policy
This Privacy Policy applies to personal data collected through:
The Nabrix website and platform.
Account registration and login.
Questionnaires, forms and guidance tools.
Resources and downloads.
Parent guidance bookings.
Workshops and training registrations.
Communications with Nabrix.
Services provided to parents, schools, nurseries, professionals and organisations.
Technical use of the website or platform.
2. Information We May Collect
The information we collect depends on how you use Nabrix and may include:
Account and Contact Information
Such as:
Name.
Email address.
Phone number.
Country or emirate.
User type, such as parent, professional, school or organisation representative.
Account and login information.
Information About a Child
Parents or caregivers may provide information about a child to receive more relevant resources, guidance or results, including:
Age or date of birth.
Age group, developmental stage or school year.
Information provided by a parent or caregiver about the child's development, skills, behaviour, regulation or support needs.
Questionnaire responses.
Observations or concerns that the parent or caregiver chooses to share.
Some of this information may be considered sensitive personal data. We therefore apply additional care and seek to collect only information that is reasonably necessary to provide the requested service.
Booking and Service Information
This may include:
The type of session or workshop requested.
Booking date and time.
Information submitted before a session.
Communications relating to a booking or service.
Payment Information
When purchasing a service or subscription, payment information may be processed by an independent third-party payment provider.
Nabrix does not intend to store complete payment card details on its own systems where payment is processed directly by the payment provider.
Technical Information
This may include:
IP address.
Device and browser type.
Operating system.
Pages and resources viewed.
Date and time of access.
Cookie and similar technology data.
Communications
If you contact us, we may retain messages, enquiries, feedback or support requests you provide.
3. How We Use Personal Data
We may use personal data to:
Create and manage your account.
Provide Nabrix services.
Offer information and resources relevant to a child's age and family needs.
Process questionnaire responses and provide related guidance or results.
Manage bookings, sessions and workshops.
Process subscriptions and payments.
Communicate with you about your account, bookings or services.
Respond to enquiries and provide support.
Improve our platform, resources and services.
Understand platform usage through aggregated or anonymised information.
Protect the platform and prevent misuse or fraud.
Meet legal and regulatory obligations.
Send news, resources or marketing updates where you have agreed to receive them.
Where consent is required, we process data based on your consent. We may also process information where necessary to provide a service you have requested, comply with legal obligations, or rely on another lawful basis permitted under applicable law.
4. Questionnaires and Results
Nabrix may provide questionnaires and guidance tools to help parents better understand certain aspects of their child's development, skills or support needs.
Information and results provided through these tools are intended for general information, awareness and guidance purposes.
They do not constitute a medical, psychological or developmental diagnosis and are not a substitute for assessment by a suitably qualified professional where one is required.
Certain results may be generated automatically based on the answers submitted by the user. Nabrix does not intend to use such processing to make automated medical or legal decisions about a child.
5. Children's Privacy
Nabrix is designed primarily for use by parents, caregivers, schools, professionals and organisations, rather than for children to independently create and manage accounts, unless a specific feature is introduced in compliance with applicable legal requirements.
We give additional protection to children's personal data.
Where our services involve collecting or processing personal data relating to a child under the age of 13, we take appropriate steps to obtain explicit, documented and verifiable parental or caregiver consent where required by law.
We also seek to:
Collect only the minimum child data necessary.
Use the information only for the purpose for which it was collected.
Restrict access to persons or service providers who need the information.
Provide an appropriate mechanism for a parent or caregiver to withdraw consent.
Not sell children's personal data.
Not use a child's data for targeted advertising directed at the child.
Not track a child's activity for commercial purposes beyond the service authorised by the parent or caregiver.
If you believe information relating to a child has been provided to Nabrix without the required authority or consent, please contact us so we can review the matter and take appropriate action.
6. Schools and Organisations
Where Nabrix is used through a school, nursery, organisation or professional service provider, that organisation may be responsible for certain personal data submitted to Nabrix.
In some circumstances, Nabrix may process personal data on behalf of that organisation under an appropriate agreement.
We require organisations using Nabrix to provide children's information only where they have the necessary authority and permissions to do so.
7. When We Share Personal Data
We do not sell or rent personal data.
We may share information where necessary with providers that help us operate the platform or deliver services, including:
Hosting and cloud service providers.
Payment providers.
Email or messaging providers.
Booking or online meeting services.
Technical support providers.
Analytics and performance services.
Professionals or service providers involved in a service you have specifically booked.
We expect service providers to use personal data only for agreed purposes and to apply appropriate safeguards.
We may also disclose information where required by law, a court, government authority or competent regulator, or where reasonably necessary to protect the rights and security of Nabrix and its users.
Personal data may also transfer as part of a legitimate merger, restructuring or transfer of the business, subject to applicable data protection requirements.
8. International Data Transfers
Some technology providers used by Nabrix may operate servers or data centres outside the United Arab Emirates.
Where personal data is transferred outside the UAE, we take appropriate steps to protect the information and comply with applicable requirements governing cross-border transfers.
9. Data Retention
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, or to comply with legal, accounting or regulatory requirements.
Retention periods may vary depending on the type of information, the service involved and applicable legal requirements.
When information is no longer required, it will be deleted, anonymised or otherwise securely handled unless further retention is required by law.
10. How We Protect Personal Data
We use appropriate technical and organisational measures proportionate to the nature of the information and the associated risks to help protect personal data against:
Unauthorised access.
Unlawful use or disclosure.
Unauthorised modification.
Loss or destruction.
Security breaches.
Depending on the systems used by the platform, these measures may include access controls, account protections, secure transmission and storage, technical monitoring and internal data-handling procedures.
However, no internet-based service can guarantee absolute security.
If a personal data security incident occurs, we will take appropriate steps to investigate and mitigate it and will notify competent authorities or affected individuals where required by law.
11. Your Privacy Rights
Subject to applicable law, you may have the right to:
Know what personal data we process about you.
Understand why it is being used and with whom it may be shared.
Request access to your personal data.
Request correction or completion of inaccurate information.
Request deletion of personal data in circumstances permitted by law.
Request restriction of processing.
Object to certain types of processing.
Stop the use of your information for direct marketing.
Withdraw consent where processing is based on consent.
Request data portability where applicable.
Object to certain decisions based on automated processing.
We may need to verify your identity before processing certain requests in order to protect your information and children's information.
Certain rights may be subject to legal limitations or exceptions.
12. Cookies and Similar Technologies
Nabrix may use cookies and similar technologies to:
Operate essential platform functions.
Remember settings and preferences.
Improve performance and user experience.
Understand how the website is used.
Measure the performance of content and services.
Where non-essential cookies are used, appropriate consent choices will be provided where required by law.
You may also manage certain cookies through your browser settings.
13. Communications and Marketing
We may send communications that are necessary for your account, bookings or services you have requested.
For marketing communications, newsletters or updates that are not necessary to provide the service, you can unsubscribe at any time using the unsubscribe option provided or by contacting us.
14. External Links and Services
Nabrix may contain links to third-party websites or services.
We do not control the privacy practices of those third parties and encourage you to review their privacy notices before providing personal information to them.
15. Changes to this Privacy Policy
We may update this Privacy Policy as Nabrix develops or when legal, regulatory or technical requirements change.
The updated version will be published on the platform with a revised “Last Updated” date.
Where changes are significant, we may provide an additional notice to users.
16. Contact Us
If you have questions about privacy or wish to exercise your data protection rights, please contact:
Nabrix / NeuroBrix
Dubai, United Arab Emirates
Privacy email: [email protected]
If your concern is not adequately resolved, you may also have the right to submit a complaint to the UAE Data Office or another competent authority under applicable law.
17. Language
This Privacy Policy is available in Arabic and English to make it accessible to our users.
Both versions are intended to have the same meaning. If there is a material inconsistency between the versions, the Arabic version will prevail to the extent permitted by applicable law.